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FAQ

Is this solid sterling silver?

Yes. Solid 925 sterling silver all the way through, never plated. Gold pieces are marked as gold filled or solid gold in the
details.

Can I return or exchange it?

Yes. Free US returns and exchanges within 30 days of delivery, plus a 1 year
warranty on craftsmanship. Personalized pieces can be exchanged
if anything's not right.

Is it gift ready?

Always. Every order arrives in Vivi Ami packaging with a
handwritten note at no extra charge. Add a gift message at
checkout and I'll write it for you.

I have a custom request, how do I contact you?

I'll always do my best to make magic happen when I can, please email me at support@byviviami.com

How do I care for my piece?

It's important to take the best care of your Vivi Ami pieces. Please read about our Care Guidelines here.

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