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FAQ

Is this solid sterling silver?

Yes. Solid 925 sterling silver all the way through, never plated. Gold pieces are marked as gold filled or solid gold in the
details.

Can I return or exchange it?

Yes. Free US returns and exchanges within 30 days of delivery, plus a 1 year
warranty on craftsmanship. Personalized pieces can be exchanged
if anything's not right.

Is it gift ready?

Always. Every order arrives in Vivi Ami packaging with a
handwritten note at no extra charge. Add a gift message at
checkout and I'll write it for you.

I have a custom request, how do I contact you?

I'll always do my best to make magic happen when I can, please email me at support@byviviami.com

How do I care for my piece?

It's important to take the best care of your Vivi Ami pieces. Please read about our Care Guidelines here.

  • 5 stars: 24 (92%)
  • 4 stars: 2 (8%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
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Etsy customer

Sehr schön hochwertiger Silberanhänger. Meine Bitte mit einer Extragravur auf der Rückseite wurde auch erfüllt. Der Versand dauert etwas, aber es kommt ja von weit her ☺️

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Etsy customer

I love this piece so much! Vivian worked with me to do a custom design as a charm to go on my bracelet. It’s exactly what I was envisioning. It’s perfect!

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Etsy customer

Very high quality and great customer service! Vivian responded to my questions in a timely manner and shipped the necklace extremely fast!

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Etsy customer

I had a custom request for a full name with a specific orientation. Vivian was great to work with even sending proofs of the design. Very happy with the finished necklace.

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Etsy customer

Love love love my new necklace! I was looking for something different and this by far exceeds my expectations. It’s so pretty 😍
It came in very thoughtful packaging. The necklace was inside a sweet little envelope and that envelope was inside an organza bag.
I would definitely recommend seller. Thank you so much!!! ☺️

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Etsy customer

I've only worn solid gold jewelry for the past 10 years of my life, and I recently decided I wanted to mix in some silver pieces to my collection. This is my very first silver piece that I decided to purchase, and it absolutely did not disappoint ! The color/tone of silver is just what I wanted. I added it onto one of my daily necklaces. It is a very beautiful piece !

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Etsy customer

Stunning!! My necklce came so quickly and in the cutest packaging. I love how unique it is. I’ve already been asked where i got it from and can’t wait to buy more as gifts!!

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Etsy customer

Perfect dainty silver necklace to rep my loved ones first initial. Lightweight chain and durable. So cute. I love wearing it and they love I have something of them with me everywhere I go.

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Etsy customer

Great gift! My niece loved it. Thank you!

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Etsy customer

Just what I was looking for. Simple and classy

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Etsy customer

A classic, elegant addition to my necklace stack

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Etsy customer

Super cute necklace and shipped fast!

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Etsy customer

Lovely sterling piece of jewelry!

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Etsy customer

Good customer service- very responsive and helpful. The necklace I got from this shop is lovely.

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Etsy customer

I loved the item and personal touches.

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Etsy customer

Very nice piece for my son

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Etsy customer

Love how simple and beautiful this pendant looks! Beautifully packaged too! Extra special!

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Etsy customer

What a great product! So happy to support such a great small business and a talented artisan. I was always choose this over something mass-produced. <3

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Etsy customer

After I received my item, I needed an adjustment made. It was made with no problem! I would buy from her again!

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Etsy customer

I needed a new silver necklace and this is my new fave!

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Etsy customer

So beautiful! I highly recommend!

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Etsy customer

beautiful necklace and happy with delivery!

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Etsy customer

We had a hangup with shopping but the seller was incredibly kind and responsive.

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Etsy customer

Just as described! Loved it!!!🥰

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Etsy customer

Vivian’s pendent was just perfect. Great quality and superb engraving. Very professional workmanship.
I also loved the detail to the packaging. The little extras are a great 1st impression!
EXCELLENT 👏👏👏
Kate Dwyer

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Etsy customer

This will be a perfect gift! Love and will order more

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