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FAQ

Is this solid sterling silver?

Yes. Solid 925 sterling silver all the way through, never plated. Gold pieces are marked as gold filled or solid gold in the
details.

Can I return or exchange it?

Yes. Free US returns and exchanges within 30 days of delivery, plus a 1 year
warranty on craftsmanship. Personalized pieces can be exchanged
if anything's not right.

Is it gift ready?

Always. Every order arrives in Vivi Ami packaging with a
handwritten note at no extra charge. Add a gift message at
checkout and I'll write it for you.

I have a custom request, how do I contact you?

I'll always do my best to make magic happen when I can, please email me at support@byviviami.com

How do I care for my piece?

It's important to take the best care of your Vivi Ami pieces. Please read about our Care Guidelines here.

  • 5 stars: 88 (94%)
  • 4 stars: 4 (4%)
  • 3 stars: 1 (1%)
  • 2 stars: 1 (1%)
  • 1 star: 0 (0%)
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Etsy customer

Quality was excellent! The seller really did a fantastic job crafting this beautiful necklace!! The garnet is my birthstone and it is a birthday gift from me to me and I will wear it often!!! I will definitely purchase again from this vendor and highly recommend!!!

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Etsy customer

I get so many compliments! I never take it off!

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Etsy customer

Love this little necklace. I wear it every day now!

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Etsy customer

I got this beautiful necklace in honor of my angle baby I never got to meet- she was due in January- this necklace holds so much meaning and is absolutely stunning. Have had many compliments

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Etsy customer

ITS SO ADORABLE IM LITERALLY IN LOVE

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Etsy customer

I love how dainty and light it is. She's stunning!! Excited to add this to my daily wear. I asked for a shorter version, 15" so I can layer it and I think it sits perfectly. Thank you, Vivian!!

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Etsy customer

This necklace is gorgeous! I want one in every stone offered. I love unique jewelry pieces and you can tell it was not mass-produced, but beautifully hand made. It is very delicate but not fragile. Love!

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Etsy customer

I ordered a 16" garnet necklace. The necklace is beautiful!

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Etsy customer

Absolutely gorgeous necklace! It also came in the cutest packaging with a little note from the seller. Highly recommend!

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Etsy customer

It was packaged so nicely I didn’t want to open and ruin it. I got it for my baby shower and I can’t wait to wear it!

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Etsy customer

It is beautiful and made my day. I feel pretty in it and was so pleased. Wonderful seller.

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Etsy customer

Very pretty super sparkly! I’ll enjoy it.

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Etsy customer

absolutely love this necklace! soooo dainty and beautiful, just as described. came a few days earlier than expected so that’s a huge plus. can’t speak on longevity since i just got it but it feels very high quality so i’m sure i’ll be able to wear it for years to come.

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Etsy customer

Beautiful necklace! Only thing is I wish it was offered in a longer length but still so pretty

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Etsy customer

The necklace is so beautiful and was packaged really nicely ♡ Thank you so much!!

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Etsy customer

Loved the product and was beautiful for my sister!

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Etsy customer

Gift recipient is very pleased, which is all that matters to me. Thanks!

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Etsy customer

Awesome customer service! Very responsive!

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Etsy customer

I ordered two of these for my aunts and they absolutely love them! They look so beautiful in person. 😍

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Etsy customer

Exactly what was advertised and arrived right on time. Highly recommend!

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Etsy customer

Have not received item yet. Instead a pair of earrings arrived that I did not order.

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Etsy customer

The necklace was to be a bday gift; but due to weather related issues it never arrived on time. They were very understanding & said if I needed to return it they would accept it. The delay was through no fault of their's. I decided to keep the necklace for myself since it was a garnet necklace & my bday is also in January. It isn't the finest quality & it was for a young girl so it would have been acceptable. I will wear it happily though! I will return at another time to purchase something else because of her kindness. Thank you!

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Etsy customer

The necklace itself is fine, but the overall experience wasn’t worth the hassle. Shipping took over 5 weeks, the parcel ended up sitting in Al Ain, and I had to personally track and resolve the delivery via the Emirates Post app. There was no follow-up or support from the seller during this time. Unfortunately, due to the delivery issues and lack of communication, I wouldn’t order again

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Etsy customer

Great gift my girlfriend love it ! And the packaging was very nice!

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Etsy customer

Beautiful necklace. Well made. Exactly the dainty look I wanted. Very nicely packaged with a personal touch.

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Etsy customer

Beautiful necklace, well made, dainty

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Etsy customer

Beautiful, dainty necklace! I was expecting and hoping for more of a red coloured stone, and it appears more on the purple side. Still beautiful :)

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Etsy customer

The main garnet in the necklace was not symmetrical and didn't look high quality.

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