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FAQ

Is this solid sterling silver?

Yes. Solid 925 sterling silver all the way through, never plated. Gold pieces are marked as gold filled or solid gold in the
details.

Can I return or exchange it?

Yes. Free US returns and exchanges within 30 days of delivery, plus a 1 year
warranty on craftsmanship. Personalized pieces can be exchanged
if anything's not right.

Is it gift ready?

Always. Every order arrives in Vivi Ami packaging with a
handwritten note at no extra charge. Add a gift message at
checkout and I'll write it for you.

I have a custom request, how do I contact you?

I'll always do my best to make magic happen when I can, please email me at support@byviviami.com

How do I care for my piece?

It's important to take the best care of your Vivi Ami pieces. Please read about our Care Guidelines here.

  • 5 stars: 76 (94%)
  • 4 stars: 2 (2%)
  • 3 stars: 1 (1%)
  • 2 stars: 0 (0%)
  • 1 star: 2 (2%)
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Etsy customer

Even better in person ☺️ The most gorgeous pearl and the chain is so pretty and eye catching. Love!

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Etsy customer

Exactly how I wanted!! I messaged Vivian to see if I could change the size of the pearl and she messaged me back immediately and told me what she could do. I just got it recently and it's exactly what I wanted for my wedding day

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Etsy customer

Such a beautiful necklace! Ordered for my wedding and can’t wait to wear it! Packaging was super cute too!

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Etsy customer

Beautiful necklace! Exactly as pictured! Arrived extremely fast! Can’t wait to wear it for my wedding!

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Etsy customer

It’s a beautiful necklace. I got it in memory of my dog who passed away. Her name was Pearl. It’s a great way to remember her and support a small business. The necklace is elegant and the perfect size for casual and formal wear.

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Etsy customer

I love my necklace. I plan to wear it for my wedding this fall. Thank you so much☺️

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Etsy customer

I love this necklace so much!!! The packaging was 10/10, super cute!! Will continue to shop from this seller!!!

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Etsy customer

I ordered the 18 inch gold necklace
The necklace arrived wrapped so nicely in such a cute little box it felt like I was opening a gift for myself. The sweet note inside was a great personal touch. You can tell Vivian enjoys making the jewelry and it felt like it was made with love. The quality of the necklace was amazing and just as described and the pearl definitely seemed like a real pearl not a plastic one. The necklace fell perfectly halfway down my chest. Can’t wait to wear it on my wedding day 🤍

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Etsy customer

Beautiful real pearl, my fiancée was very happy with both the quality of the chain and the size of the pearl.

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Etsy customer

Truly beautiful piece ! I can’t wait to wear on my wedding day ♡

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Etsy customer

ordered this for my wedding in october and i absolutely love it!

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Etsy customer

This necklace came exactly as the picture! High quality and the seller added such a cute, personal touch with the gift wrapping and note. Can’t wait to wear this on my wedding day!

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Etsy customer

Beautiful necklace. Excellent customer service from Vivian.

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Etsy customer

Vivian wrote me the cutest personalized note! I love the necklace and it’s perfect to go with my wedding dress!

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Etsy customer

My partner loved it! It was just as described!

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Etsy customer

Beautiful necklaces that were exactly what I was looking for. I wore them for a presentation that I had to give and received a lot of compliments.

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Etsy customer

Great product! Came on time and was beautiful

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Etsy customer

I got this as a gift for my bridesmaids and loved them! Would order again!

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Etsy customer

I accidentally ordered the wrong size necklace, and the seller made it very easy for me to correct this. Necklace showed up very quickly, made very well and my fiancé loved it. Great seller!

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Etsy customer

I received 2 of these necklaces which I didn’t order, previously I ordered this necklace and mistakenly ordered a 2nd one which I cancelled now I received 2 which I didn’t order???

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Etsy customer

Picture provided is misleading. It’s not at all what I was expecting or what was portrayed. It’s not worth the amount it cost.

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Etsy customer

Great quality! My wife loves pearls and this matches her earrings perfectly!

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Etsy customer

So good I love it

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Etsy customer

Thank you Vivian! The necklace id gorgeous!

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Etsy customer

Beautiful necklace, exactly what we were looking for. Also great customer service and shipping.

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Etsy customer

Margot Dainty Pearl Necklace

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Etsy customer

Love it, very nice. As pictured.

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Etsy customer

Very pretty and as pictured.

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Etsy customer

Beautiful quality ! Ordered this for my wedding day! Came quickly and packaged very nicely too. :)

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Etsy customer

Great necklace! Will go with everything

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